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How Your Details Are Handled

This page explains what we collect when you create an account, sign in, or use payment rails such as UPI, Paytm, PhonePe, and Google Pay.

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7chakra How Your Details Are Handled
REQUEST CHANNELS

Ways to Reach Us About Data

If you want access to your data, a correction, or deletion of details we no longer need, send the request through the help form in your…

Help form Use the help form in your account area to ask for a copy, correction…
Written email If you prefer email, write to the contact address shown on the site.
Follow-up reply For a request that already has a ticket, reply to the last message from…
PRIVACY CONTROLS

How We Keep Data Handled

We limit access to personal data on a need-to-know basis, log sensitive changes, and use cookies to keep sessions stable and remember your language choice.

Collection limits

We collect only the details needed to open, run, and secure your account, plus records that let us confirm transactions and handle disputes. We do not reuse them for unrelated purposes without a lawful basis.

Cookie control

Cookies help us keep you signed in, remember your preferences, and see whether pages load correctly. You can clear them in your browser, but some settings may reset until you sign in again.

Account security

Your password, one-time codes, and device checks help stop unauthorised access. Please keep those details private and tell us quickly if you think someone else reached your account.

Retention

We keep records only while we need them for account handling, audit checks, dispute handling, or fraud control. After that, we delete or anonymise them unless a rule asks us to retain them longer.

Your requests

You can ask for access, correction, or deletion of certain details by contacting support. We may need to confirm your identity before acting, especially if the request touches payment or security records.

Change handling

If we update this page, we post the new version here and use the date shown at the top of the page. Continued use after a change means you have seen the updated wording.

Common Questions on Privacy

These questions cover how we use personal data, when we may share it with service partners, and how you can ask for changes. If a request depends on local law, we follow the rule that applies to your location and only handle the data needed for that request. You can always use the contact paths above if you need a written response.

We may collect your name, mobile number, email address, login history, device data, and records linked to deposits or withdrawals. We use only what is needed to run the account, meet checks, and answer your requests.

Payment records help us match deposits and withdrawals, confirm the source of a request, and resolve mismatches if one appears. We keep only the parts needed for accounting, security, and any legal duty that applies.

Yes. Send a request through support and we will verify that it comes from you before sharing anything. If the file includes sensitive payment or security details, we may provide a limited version where allowed.

Cookies keep you signed in, remember language settings, and help the site load in a stable way. If you clear them, some settings may reset, but you can still sign in and set them again.

You can ask us to correct contact details, account fields, or other records that are no longer accurate. For safety, we may ask for proof before changing a sensitive field, especially if it relates to payments.

We keep data only as long as needed for the purpose it was collected for, plus any period required by tax, dispute, or fraud-control rules. After that, we delete or anonymise it where practical.

Use the help form, the contact address shown on the site, or the latest support thread if you already have one. We will route the request to the right team and respond through the same channel.

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